About
Software for the people who pick up the birds
Short answer
Where it came from
Jinseva began as an internal tool for a single bird-rescue group in Mumbai — a system for logging the calls that came in, getting them to whoever was closest, and keeping track of what happened afterwards. It existed because the group had outgrown what a WhatsApp group and a notebook could hold.
It turned out that every rescue group has the same problem, so the single-organisation tool was rebuilt as a platform: each NGO now gets its own space, its own volunteers, its own WhatsApp device and its own settings, with nothing shared between organisations.
What we publish for free
Two things on this site are free for anyone, with no account and no payment, and are not part of any subscription:
- The Mumbai rescue helpline directory — 32 contacts across 19 areas, so a member of the public holding an injured bird can find the nearest volunteer rather than searching blind.
- 16 rescue guides covering the situations rescue groups get called about most — injured birds, baby birds, kite-string injuries, window strikes, sick birds and injured street animals.
The helpline numbers belong to the independent groups and volunteers who publish them, not to Jinseva. Listing them here is simply an attempt to make them findable at the moment somebody needs one.
How we write the guides
Every guide is restricted to containment and transport first aid — the same advice a rescue volunteer gives over the phone while they are on their way. None of it diagnoses, medicates or treats, because those belong to a veterinarian, and confident-sounding wrong advice on the internet gets animals killed.
Where the honest answer is leave it alone — as it is for most feathered baby birds found on the ground — that is what the guide says, even though it is not what someone who wants to help was hoping to read.
What we will not do
- No inflated numbers. The counters on the homepage are live totals from the platform database, not marketing figures.
- No caller spam. A member of the public who reports a case receives at most two WhatsApp messages, ever.
- No photo hoarding. Rescue photos are relayed to the responding team and then discarded, never stored.
- No cross-tenant data.Organisations on the platform cannot see each other’s cases, volunteers or messages.
Questions
About Jinseva
Is Jinseva an animal rescue organisation?
No. Jinseva is the software that rescue organisations run on, and the publisher of the free helpline directory and rescue guides on this site. The rescues are carried out by the independent groups and volunteers who use it and who are listed in the directory.
Who writes the rescue guides on this site?
They are written and maintained by Jinseva, and restricted on purpose to containment and transport first aid — the same advice rescue groups give over the phone. They deliberately stop short of diagnosis or treatment, which belongs to a vet.
Where does Jinseva operate?
The platform is used by rescue organisations wherever they register. The helpline directory is currently Mumbai-focused, covering 19 areas across the city, its suburbs and Thane.
How is the helpline directory maintained?
By hand, from publicly circulated rescue helpline lists. If you run a rescue group and want a number listed, corrected or removed, get in touch through the contact page.
Run a rescue organisation?
Jinseva gives your NGO its own case dashboard, volunteer roster and WhatsApp automation, so a rescue call becomes a tracked case in seconds.